Event Terms and Conditions
These are the Terms and Conditions for The Canyoning Symposium
“Event”, “Festival” and “Symposium” means The Canyoning Symposium ;
“Event Rules” means all rules which apply in connection with the Event in addition to these
Terms and Conditions which are either communicated by us or on our behalf in writing, online or
otherwise in advance of the Event or displayed at the Event site;
“the Promoter”, “we”, “us” and “our” means UKCA and any associated promoter(s) of the Event;
“ticket” means any valid ticket or wristband which permits you to attend the Event or any valid
wristband for which you have exchanged your ticket at the Event;
“Base camp” means The Old School Bunkhouse ; and “Venue” means The Falls Bar
“you”, “your”, “ticket holders” and “guests” means you as the ticket holder.
Status of Terms and Conditions
All tickets are sold subject to these Terms and Conditions. Purchase and/or use of a ticket/s to
enter the Event constitute acceptance of these Terms and Conditions on your behalf and on
behalf of any person for whom you are purchasing tickets.
The Promoter reserves the right to vary these Terms and Conditions from time to time without
notice and at our sole discretion. Updates will be published on the Event website
Any directives or statements printed on the tickets, or posted or announced at the Event, also
form part of these Terms and Conditions.
In the instance of a breach of any of the Terms and Conditions, the Promoter reserves the right
to cancel the ticket/s and eject the offender/s and retain all monies paid.
Only persons aged 16 or over are permitted to enter the Event.
Anyone aged 16+ must provide ID and may enter the festival unaccompanied. We do not accept
any parental or guardian duty for any person attending the Event and we strongly advise that
persons aged 17 or below obtain the permission of a parent or legal guardian before attending
We only accept the following forms of ID: Valid Photo Driving Licence, Valid Provisional Photo
Driving Licence, Valid Passport, Valid PASS card from the National Proof of Age Standards
Scheme (this is the best form of ID to bring if you don’t want to bring a valuable document).
More information on how to obtain your PASS card can be found here. ID must be original. No
copies or photos will be accepted. We reserve the right to refuse admission if, in our opinion
(including that of any third parties instructed by us) there is any doubt that the ticket holder is
under the applicable entry age requirement. In such instance, you will not be entitled to a refund
and your ticket will be invalidated.
We and our suppliers operate a strict Challenge 25 policy across all bars at the Event and valid
ID is required to buy and drink alcohol.
Anyone under the age of 18 caught drinking or in the possession of alcohol will have the alcohol
confiscated and may be ejected from the Event without any refund.
Anyone over the age of 18 caught buying alcohol for someone under the age of 18 will be
ejected (together with, at our discretion, anyone in the same party) from the Event without any
It is your responsibility to check the suitability of the Event for you and anyone in your party
regardless of official age restrictions, this includes considering the type of audience the Event is
likely to attract and whether such an audience is a suitable environment for you and anyone in
your party. You will not be entitled to a refunds if any aspect of the Event, including the
behaviour of other attendees, causes offence to you or any children on whose behalf you have
Only customers holding a valid ticket will be admitted to the Event. You must retain your ticket
on you at all times during the Event. If you are using a mobile ticket, it is your responsibility to
ensure you have a sufficiently powered mobile device enabling you to show your ticket for the
entire duration of the Event.
Tickets are not exchangeable, refundable or transferable. Any attempt to exchange or transfer
your ticket in breach of this clause shall result in your ticket (and the ticket of anyone in your
party) being void (resulting in the ticket not being valid for entry, and, if already entered, ejection
from the Event) without refund. Tickets can be re-sold, but the promoter hold no responsibility
for counterfeit, damaged or void purchased tickets from resellers.
Tickets, wristbands and/or other forms of accreditation to the Event are personal, revocable
licences and shall at all times remain the property of the Promoter. For security purposes, we
reserve the right to recall any accreditation at any time.
You are prohibited from using your tickets as part of any promotion, competition, advertisement
or give away, or as part of any product or service package, or for commercial gain, without the
express written permission of the Promoter. Any attempt to do so will result in your ticket (and
the ticket of anyone in your party) being void (resulting in the ticket not being valid for entry, and,
if already entered, ejection from the Event) without refund.
The Promoter is not liable for lost, stolen or defaced tickets or wristbands. If you lose or damage
your ticket or wristband, you will not be able to re-enter the Venue or Campsites. All tickets
and/or wristbands will be checked when entering and leaving the Venue and Campsites.
Replacement wristbands will only be issued at the base camp or evening venue if the original
wristband is still on the customer’s wrist at the time of request and may incur a charge.
Ticket price and availability may be subject to change without notice prior to purchase.
Your ticket may be invalidated without refund if any part of it is removed, defaced, altered or
damaged, whether accidental or not. It is your responsibility to keep your ticket safe and in its
Upon purchase, please check tickets carefully as mistakes cannot always be rectified after
purchase. Should you realise you have made a mistake during the purchase process, please
contact your point of purchase as soon as you realise so that we may try to assist you. We may
not be able to respond to such requests for assistance during or immediately prior to the Event.
Tickets are not issued on a sale or return basis and refunds will not be made on returned tickets
unless provided for under these Terms and Conditions.
Ownership or possession of a ticket does not confer any rights (by implication or otherwise) on
you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or
intellectual property appearing on the ticket.
Prohibited items or any items that the Promoter or third parties acting on its behalf (such as
security) deem to be either; a risk to the safety, security or enjoyment of others; unsuitable to be
taken to the Event; or, may be used in an illegal or offensive manner (regardless of whether or
not the item itself is illegal) are not permitted to be taken into the Venue or the Base Camp. In
certain circumstances, entirely at our discretion, we may allow you to dispose of such items in
order that you may be admitted to the Event. In such circumstances, the items will be disposed
of in any matter we think appropriate and you will not be entitled to recover such item at a later
Ticket holders may be ejected if found in possession of prohibited items inside the Venue.
Prohibited items include but are not limited to:
Drugs / Controlled / Psychoactive Substances – illegal drugs, Nitros Oxide, ‘Legal Highs’ or any
Weapons (or anything that could be considered a weapon in our opinion or that of our third-party
Animals (except registered assistance dogs);
Anti-social behaviour of any sort is not permitted.
No refunds will be offered to customers who are refused entry or ejected from the site at the
discretion of the Promoter.
If you are refused entry to the Event, or have been previously ejected, you may not purchase
another ticket or otherwise gain entry.
Failure to produce the appropriate receipt/ticket or pass, when so requested, may result in
ejection from the Event, without later claim or compensation.
Filming, Photography & CCTV
Ticket Holders consent to being photographed, filmed and sound recorded as an audience
without payment, and to their image being exploited in any and all media for any purpose at any
time throughout the world by the Promoters who shall own the copyright in all such recordings.
CCTV will be in operation across the Venue. Images are recorded for the prevention of crime
and disorder. If requested, images will be passed directly to the Police.
Trading & Commercial Activity
Only those specifically authorised by the Promoters to undertake trading, marketing or
commercial activity at the Event may do so.
Unauthorised Ticket Agents and Touting
Tickets bought from unauthorised agents are not valid and admission may not be granted to the
Event if you attempt to use any ticket bought from unauthorised agents. To be as safe as you
can and to avoid obtaining an unauthorised ticket, follow these simple guidelines. Please note
that these guidelines are not intended to be an exhaustive list of precautions which you should
take to avoid obtaining an unauthorised ticket:
Where possible buy from the promoter.
Read all terms and conditions provided by the promoter before purchase.
If there are no tickets available, do not be tempted to buy from unofficial ticket agents, instead,
contact us for availability and guidance.
Buy re-sell tickets from internet auction sites or exchange/buy tickets on social networking sites
such as Facebook at your own risk.
If you live in the UK do not buy from a website with an overseas office address, or with no
registered address shown.
Buying from another individual or tout, either in advance of, or outside, the Event is done at the
risk of the purchaser. The Promoter will be unable to assist you if you have bought from an
unauthorised source, as we will have no purchase history available for the ticket.
If you do encounter problems contact your credit card issuer as soon as possible if bought from
anywhere other than the promoter.
We reserve the right to cancel any ticket booking which we reasonably believe to have been
made with a view to resell such tickets, or, where the ticket has been purchased using
fraudulent means, such as credit card fraud.
Tickets may be restricted to a maximum number per person per credit card or per household.
These restrictions will be notified to you by our on our website before you make your booking.
We reserve the right to cancel tickets purchased in excess of this number without prior notice to
you of such cancellation.
Tickets obtained in breach of these Terms and Conditions shall be null and void and the
Promoter may refuse admission to, or eject you from, the Event. Any person seeking to use a
void ticket in order to gain or provide entry to an Event will be considered to be a trespasser and
will be ejected and liable to legal action. Void tickets are non-refundable.
In the event of a cancellation, postponement or Material Alteration of the Event (defined below)
you will be entitled to a refund in accordance with the terms and conditions. Where the
cancellation takes place part-way through the Event, you may be entitled to a refund of part of
the face price which you paid for the ticket which shall be determined at our reasonable
discretion. You will not be entitled to a refund in any other circumstances. Personal
arrangements including travel, subsistence and accommodation in relation to the Event which
have been arranged by you are made at your own risk and neither the authorised ticket agent
nor the Promoter will have any liability for any such loss of enjoyment or wasted expenditure in
the case of a cancellation, postponement or otherwise. A “Material Alteration” is a change
which, within our reasonable opinion ,makes the Event materially different to the Event which
purchasers of the ticket could reasonably expect. A change to event times is not considered a
Material Alteration. A Material Alteration is judged by reference to the nature and billing of each
In order to claim your refund please refer to the terms and conditions of the promoter from which
you purchased your ticket for details of how to claim a refund or to any communication received
from the authorised ticket agent and/or us by e-mail. social media, media or other means. The
point of sale may not make a refund if you fail to follow the instructions provided within the
notified timeframes. Refunds will only be made to the person who purchased the tickets.
It is your responsibility to check that the Event has not been cancelled, rescheduled or made the
subject of a Material Alteration. Information on such matters will be made available on behalf of
the Promoter as soon as reasonably practicable on the Promoter’s website and/or at the Event
venue. Customers are advised that the website cannot always be updated immediately and that
circumstances giving rise to cancellation, postponement or Material alterations can sometimes
arise immediately prior to an Event. We advise you to check before you travel.
Tickets will not be refunded where they have been used to gain entry to an Event or where you
are able to and choose to attend a postponed Event.
Any reduction in price, discount or promotional offers, either to the face value of the ticket or
otherwise, will not qualify for a refund or partial refund and can only be carried forward to future
events at the Promoter’s discretion.
The Event is subject to licence.
The Promoter reserves the right to refuse you entry to and/or eject you from the Event. In
particular but without limitation you may be refused admission to or removed from the Event for
any of the following reasons: for health and safety or licensing reasons; if you behave in a
manner which has or is likely to affect the enjoyment of other persons at the Event; if you use
threatening, abusive or insulting words or mannerisms; if, in the Promoter’s reasonable opinion,
you are acting under the influence of alcohol or drugs; if you fail, when required, to produce
proof of identity or age; if you breach these Terms and Conditions; and/or if your ticket is void.
If before or during the Event you have a complaint in relation to the Event, please contact the
Promoter staff promptly since complaints are very difficult to deal with after the Event.
You must comply with any and all instructions given to you by the Promoter and/or staff at the
Whilst every effort is made to ensure that the full, advertised billed performances take place, the
Promoter reserves the right to change the published bill and/or running times without
notification. Tickets are for the Event and not a specific part of the entertainment.
Any published start and finish times of a performance at an Event are estimates only and are
subject to change. The Promoter shall not be liable for any change of a published start or finish
time. It is your responsibility to make appropriate arrangements to ensure that you arrive at the
Event in sufficient time in case the Event or the performance you wish to see starts earlier than
the published time or otherwise to ensure you are able to stay until the close of the Event or
performance should you wish to if it overruns. We will not be responsible to make any refund or
meet the costs of any alternative travel arrangements or for any loss of enjoyment or other
indirect loss as a result of an Event not running to the precise advertised times or for your late
arrival at the Event.
There will be no admission to the Event before the designated opening times on any day of the
Event. Base camp times to be detailed on the Event’s website in the week before the Event.
All guests are asked to observe and comply with safety advice, site signage and ‘No Smoking’
areas. In accordance with Smoke-Free Regulations, the tented arenas and other areas of the
Event are designated ‘No Smoking’ areas. Normal statutory rules and regulations apply and
should be observed at the Event and failure to do so may result in ejection from the Event.
You shall not bring into the Event or display or distribute (whether for free or not) at the Event
any sponsorship, promotional or marketing materials.
Access to areas within the Event are subject to capacity and the Promoter accepts no liability
and will not offer any refunds if you are unable to attend a specific performance due to it being
at maximum capacity.
The Promoter reserves the right to implement any restrictions/conditions deemed necessary
before and during the Event to ensure the safe management of the Venue. You must at all
Ticket Holders accept that exposure to loud music over periods of time can cause damage
hearing. It is the Ticket Holders responsibility to ensure that they protect themselves from such
exposure if so required.
The Event is an outdoor event. Please bring suitable clothing and footwear. No refunds will be
given due to inclement weather.
Official merchandise is usually only available inside the Event site and online through authorised
channels. The Promoter does not accept any responsibility for the sale of merchandise outside
of the Event site or through unauthorised channels.
The Promoter will not accept responsibility for any damage or loss of personal items at the
The Promoter offers one free ticket for a personal assistant to accompany a ticket holder with
access requirements. We will require you to provide valid documentation of your accessibility
requirements before issuing the P.A.free ticket
If you have access requirements please contact us as far in advance of the Event as possible. If
you have not notified the Promoter of your access requirements in advance we cannot
guarantee that we will be able to cater to your needs though we will use reasonable endeavours
to do so.
You agree that the Promoter, its servants or agents will not be liable to you for any loss, injury or
damage to any person (including you) or property however caused (including by the Promoter or
its servants or agents) in any circumstances unless due to the negligence or wilful or malicious
act of the Promoter, its servants or agents.
You agree that the Promoter shall not be liable to you for any indirect or consequential costs,
claims, actual or alleged losses howsoever arising out of or in connection with the Event and/or
our obligations under these Terms and Conditions including, but not limited to, loss of profits,
anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or
opportunity to enhance reputation, or loss of contract or other economic or consequential loss
arising from the performance (or any failure to perform) these Terms and Conditions.
The Promoter will not have any liability to you whatsoever for loss or expenses incurred in
connection with the Event or any cancellation of the Event, including, without limitation, costs of
any personal travel, accommodation or hospitality arrangements made relating to the Event or
the cancellation of the Event.
We do not sell travel packages. Where you have purchased any travel, accommodation,
camping or any additional extras from a third party, this does not constitute a travel package
and, even in the event of cancellation, postponement or Material Alteration, we are not
responsible for any refunds requested by you from those third parties. You should read the
terms and conditions, together with any refund policies the third party provides carefully. If we
have provided any link or direction to a third party, this does not constitute a recommendation or
suggest any affiliation with these third parties and does not constitute a travel package.
The acceptance of the risk
You must recognise that the adventurous nature of canyoning poses a significant risk to your
health and safety. You must also acknowledge that by registering and confirming your booking,
you have understood the risks of the sport to your health and safety and that you are prepared
to undertake them.
By accepting these Terms:
You fully assume all the risks of your action as an autonomous canyoner, during the symposium.
You have examined all the possible dangers and challenges involved in canyoning and based
on your physical and mental capabilities and endurance you have the will to undertake them.
Based on the above, you accept that the event organisers are not responsible, in case of an
accident and your injury.
You acknowledge that the event organisers are not responsible, during the Symposium, for
providing more information or guidance, apart from information on the topographical points of
the canyons and weather conditions.
You agree that you will take all reasonable measures in relation to your own safety during the
symposium excursions, including but not limited to the proper use of technical equipment
(ropes, safety belts, helmets, straps, carabiners) but also the correct practice of descending
canyons. The event organiser and its Third Party Suppliers are not responsible for your failure
to comply with their safety instructions or recommendations.
You are willing to notify us in time of any complaint you have regarding the symposium as soon
as possible in order to enable us to resolve it effectively. The event organisers bear NO
responsibility for complaints that are not communicated in a timely and sufficient manner. Any
complaint arising during the symposium should be sent in writing to the UKCA or emailed to
The event organisers bear no responsibility towards third parties acting as their Suppliers.
Third Party Suppliers may hire the services of local operators or subcontractors to provide travel
services that are part of the symposium business. The UKCA will exercise the utmost care in the
selection of Third Party Suppliers for the Symposium, however, it cannot be held responsible for
their acts or omissions, as such persons will act as independent professionals and therefore it
will not be possible for their control and supervision. The travel and other services provided by
the Suppliers are governed by the UK Law and the contractual conditions, as stated in the
invoices they issue, the transport tickets, vouchers and other supporting documents that may
limit or exclude the responsibility of the Supplier.
ACCORDINGLY, IN NO EVENT WILL THE UKCA BE LIABLE OR LIABLE FOR ANY CLAIMS
FOR DAMAGES OR EXPENSES THAT MAY ARISE FROM THE ACT OR OMISSION OF ANY
Private Canyoning Insurance
The event organisers recommend that all participants should purchase life insurance that covers
the entire duration of the Canyoning Symposium and the most serious insurance risks, such as
the risk of bodily injury, medical treatment, the risk of electrical discharge, safe repatriation. In
addition, all participants are advised to include in their insurance coverage the cancellation of
the reservation and the expenses that may arise from it, the loss of personal belongings and the
restoration of any positive or collateral damage, due to injury, as well as the moral damage that
may suffer from any form of delay or inconvenience that may occur during the Symposium.
To the fullest extent permissible in law, the Promoter shall be entitled to assign all and any of its
rights and obligations under these Terms and Conditions, provided that your rights are not
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a
court, the invalid or unenforceable provision shall be severed or amended in such a manner as
to render the rest of the provision(s) and remainder of these Terms and Conditions valid or
If the Promoter delays or fails to enforce any of these Terms and Conditions it shall not mean
that the Promoter has waived its right to do so.
These Terms and Conditions (including updates provided via our website) together with the
ticket purchase terms and conditions and constitute the entire agreement between the parties in
connection with the subject matter of these Terms and Conditions and supersede any previous
terms and conditions, agreement or arrangement between you and the Promoter relating to the
subject matter of these Terms and Conditions.
These Terms and Conditions shall be governed by the laws of England and Wales and the
parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.